Welcome to Savearn – Understanding Your Rights and Responsibilities
At Savearn, we prioritize transparency, fairness, and safety for everyone using our platform. We know that terms and conditions can sometimes feel overwhelming, so we’ve created this easy-to-understand overview to help you get comfortable with what our policies mean for you:
Clear and Secure Processes: We use photos to verify your orders at every step—from the moment a vendor or service provider prepares your items to when your order is delivered. This ensures that you know exactly what you’re receiving and helps resolve any misunderstandings quickly.
Fair Treatment in Disputes: If an issue arises, we’ll investigate all sides fairly before making any decisions. This means your voice is always heard, and we take verified evidence into account to protect your interests.
Your Role: To keep everything running smoothly, we ask that you provide accurate information when placing orders and follow any platform rules. This helps us serve you better and prevents any disruptions.
Respecting the Rules: We’re committed to providing a safe and reliable platform for everyone, which is why we may take action if someone violates our policies. This helps keep our community safe, secure, and enjoyable for all users.
Resolving Issues Together: Our first step in resolving any dispute is to work with you directly. If needed, we use an impartial arbitration process to ensure fairness.
Compliance for Everyone’s Safety: Our platform follows the local laws and regulations in the areas we operate. This is to make sure all our services are compliant and safe for you to use.
Transparency with Local Authorities: In rare cases where illegal activity is detected, we’ll cooperate with local law enforcement to keep our platform safe and protect Savearn from being involved in such activities.
1. Acceptance of Terms
By accessing or using Savearn's platform, you agree to these Terms and Conditions. These terms outline your rights and responsibilities and are designed to ensure a transparent, secure, and fair experience for all users.
2. Comprehensive Photo Verification Process
To enhance order accuracy and transparency, Savearn incorporates a robust photo verification system:
Pre-Pack Verification: Merchants and service providers will take and upload photos of items before packing, which are sent to users to confirm that the order matches their request.
Post-Pack Verification: Photos of packed items will be sent to users and drivers to confirm readiness for pickup.
Service Provider Verification: Photos will be taken before starting a service and after completion, ensuring users are aware of the status and results of the work.
Courier Services: Users must upload a photo of items being sent, with accurate descriptions and weights, to maintain transparency and prevent the transport of prohibited items.
3. User Responsibilities
Accuracy and Integrity: Users must provide accurate information when placing orders or using services. Failure to do so may result in order cancellation or disputes.
Review and Approval: Users are responsible for reviewing pre-pack and post-pack photos and confirming them.
Compliance: Users must not engage in illegal activities or use the platform for unlawful purposes.
4. Evidence-Based Liability and Dispute Resolution
Photo Evidence: Photos captured at different stages will serve as verifiable evidence to determine responsibility in disputes, ensuring fair and unbiased resolutions.
Responsibility Assignment: Savearn uses this evidence to make informed decisions and resolve disputes fairly.
Local Law Involvement: In cases involving illegal activities, Savearn may provide photo evidence to local law enforcement to safeguard the company from involvement in unlawful activities.
5. User Conduct and Termination
Savearn reserves the right to suspend or terminate user accounts for:
Fraudulent Activities: Providing false information or engaging in deceptive practices.
Violation of Platform Rules: Any behavior that disrupts the integrity of the platform or endangers others.
Illegal Transactions: Attempting to use the platform for prohibited activities.
6. Investigation and Fairness
Savearn is committed to fairness for all platform participants. Before any action is taken regarding account suspension, termination, refunds, or dispute resolution, a thorough investigation will be conducted to allow all parties to present their case and to ensure decisions are based on verified evidence.
7. Compliance with Local Laws
Users must comply with all applicable local authorities' laws, regulations, and permits when using Savearn’s platform. Non-compliance may result in account suspension and legal action.
8. Dispute Resolution Process
Savearn is committed to resolving disputes fairly and efficiently:
Amicable Resolution: Initial efforts will be made to resolve disputes through direct communication.
Arbitration: If a dispute cannot be resolved amicably, it will be referred to arbitration as detailed in Savearn's Privacy Policy.
9. Evidence Presentation to Law Enforcement
In cases of illegal activity, Savearn may present relevant photo and data evidence to local law enforcement to protect the company from legal risks and maintain compliance.
10. Modifications to the Terms
Savearn reserves the right to amend these Terms and Conditions with prior notice. Continued use of the platform after any changes indicates acceptance of the updated terms.
11. Governing Law
These Terms and Conditions are governed by the local laws applicable in the user’s region, subject to the jurisdiction and regulations of local authorities.